Star Ratings takes our patient experience survey data about physician communication and translates this to a 5 Star Rating for the purpose of sharing ratings and comments online on our updated UCSF Health physician profiles in January 2020. Learnings from other academic health systems have shown that this is an effective way to manage physician online reputation, while increasing transparency for patients and families. Moreover, it has been shown that patients appreciate this level of transparency and desire more access to doctors who have patient experience reviews online.
The program includes all ambulatory attending physicians practicing at UCSF Health with the following exclusions: Behavioral Health, Radiology, SACC, Emergency Department, Radiation Oncology, ACGME trainees, AHPs, BCHO, Affiliates, ZSFG or UCSF VA physician visits.
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