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Volunteer and Guest Services

Volunteer Services

Welcome to the Volunteer Services Intranet Site at UCSF Medical Center and UCSF Benioff Children's Hospital.

Volunteers come to UCSF for many reasons but most participate out of a desire to help others and to give back to the community. It is our hope that volunteers will derive personal satisfaction from their experience and realize that their contribution is deeply appreciated.

Volunteers are a special part of the UCSF team and each individual contributes to the success of our Mission Statement: "Caring, Healing, Teaching and Discovering."

Please view our site for more information about volunteering.

For more information and assistance, please contact [email protected] by email or telephone at (415) 502-9888; Mon - Fri 8:30am - 5:00pm

Guest Services

Our Guest Services team provides patient support at the Information Desks and Lobbies throughout the UCSF Medical Center and Benioff Children’s Hospital San Francisco. As the first point of contact for our patients and visitors, we have the unique opportunity to welcome, guide and play an integral role in the provision of excellent service utilizing the power of a smile. 

Assistance at all locations includes both in person and phone support for wayfinding and directions; locations of patient rooms, medical and surgical appointments, staff, and services; transportation information; curbside assistance, provision of wheelchairs and patient escort within designated areas.

Contact Us:

To contact a patient directly, please call the main desk of the hospital in which they are staying. Parnassus Main Desk: (415) 353-1664 Mission Bay Main Desk: (415) 476-1540

  • 505 Parnassus Ave Lobby: 415-353-1664 ; Mon - Fri 7:30am - 9:00pm, Sat, Sunday and Holidays; 10:00am - 3:00pm
  • 400 Parnassus Ave Ambulatory Care Outpatient Bldg: 415-353-2048 ; Mon - Fri 8:00am - 5:00pm 
  • 1600 Divisadero St Mount Zion Medical Center: 415-353-9548 ; Mon – Fri 7:30am – 4:30pm
  • 1855 Fourth St Mission Bay UCSF Bakar Cancer Hospital: 415-476-1540 ; Mon – Fri 7:30am - 4:30pm
  • 1975 Fourth St Mission Bay UCSF Benioff Children’s Hospital San Francisco: 415-476-1583 ; Mon – Fri 7:30am – 4:30pm
  • 1855 Fourth St Mission Bay UCSF Betty Irene Moore Women’s Hospital: 415-476-1540 ; Mon – Fri 7:30am – 4:30pm
  • 1855 Fourth St Mission Bay Gateway Outpatient Medical Bldg: 415-514-2028 ; Mon – Fri 7:30am – 4:30pm
    • Lost and Found Parnassus  500 Parnassus Ave. Level B-1 ; 415-476- 2454 ; Mon – Fri 8:00am - 12:00pm
    • Lost and Found Mission Bay  1975 Fourth Street: 415-476-6038 ; Mon – Fri 7:30am – 4:30pm
    • Main Phone number Mission Bay: 415-476-1540
    • Main Phone number Mount Zion: 415-353-9548
    • Operator Services: 415-476- 1000